An accomplished, results-driven Customer Service professional with 15+ years of experience providing top-quality service in the healthcare industry. Adept at utilizing my service professionalism in any industry. Ability to handle transactions with customers, in-person and over the phone with a polished, professional and friendly demeanor. Excellent communication and problem-solving skills, customer loyalty and retention strategies. Comfortable working in a fast-paced environment and competent at multi-tasking. Energetic and enthusiastic self-starter ready to take on new opportunities and challenges.
Client Relationship Building
Customer Retention Strategies
Analytical & Critical Thinker
Quick & Efficient Problem Resolution
Clear & Concise Communication Skills
Revenue Cycle Associate Jun 2016 - Present
Exact Sciences, Madison, WI
Perform a variety of administrative and functional revenue cycle duties, including filing, printing, medical records processing, collating documentation including patient statements and claim forms.
Identify issues with billing, coding, and reimbursement related to payments and communicate these to supervisor.
Identify and monitor unpaid claims, including research and resolution of claims.
Produce work with a high degree of accuracy while managing multiple priorities and deadlines.
Gather information and articulate it, identifying potential concerns or issues.
Owner/Operator Jun 2015 - May 2016
Reichhoff Tools, LLC, Cottage Grove, WI
Analyzed complex situations, designed practical solutions, and implemented cost-effective plans.
Overseeing bookkeeping, payroll and marketing activities.
Demonstrated and presented tools while explaining benefits of use to potential clients.
Collected and applied funds towards proper accounts for clients.
Inventoried biweekly shipments and organized merchandise on store shelves and in storage.
Health Unit Coordinator Oct 2005 - May 2010
University of Wisconsin Hospital and Clinics, Madison, WI
Ensured patient servicing through nurse paging system.
Completed computer entry and patient records for patient admissions, transfers, and discharges.
Efficiently managed patient/visitor inbound calls and provided professional assistance.
Productively maintained detailed confidential patient data/charts and supporting documentation.
Provided quality office support to multidisciplinary team of healthcare/medical professionals.
Payroll Clerk | Ho-Chunk Casino, Baraboo, WI Jan 2001 - Jul 2005
Bachelor of Arts: English Dec 2013
University of Wisconsin at Stevens Point, Stevens Point, WI
Minor in Science and Environmental Writing
Associate of Arts and Sciences Dec 2009
University of Wisconsin Colleges Online